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FAQ

2) What is the classification of films system like in Singapore?

Film classification provides a wider choice for audiences while at the same time protecting the young from unsuitable content. There are four classification categories on home videos:
G (General)
Wholesome films suitable for everyone
PG (Parental Guidance)
These films are generally suitable for all. But the rating alerts parents that they may wish to check the content of such films before watching with their children or allowing them to view the film on their own.
NC16 (No Children under 16)
NC16 rated films are suitable only for those 16 and above as they deal with fairly adult issues such as drug abuse which may be disturbing to younger children.
M18 (Mature 18)
M18 films are restricted to persons 18 years old and above. They may contain mature themes but with treatment that is sensitive and appropriate to those 18 years and above.

Although all film ratings and advice are included where possible, classification of films vary from country to country, please exercise your own caution when purchasing titles from our eStore.
Please note Question 9 as well.

3) I have ordered my items but now I decide to cancel it, what should I do?

All cancellations requests have to be sent to us within 48 hours or 2 business working days. Whilst we will make every effort to accommodate your request to cancel an order, it is recommended that you adhere to the given time frame just in case your order is due to ship immediately.

For cancellations, forward your payment order and enquiries to: moviexclusive.dvd@gmail.com

4) I just received a faulty disc, how should I return the disc to you?

If you have a faulty disc, please ensure that the following are adhere to:

• Our DVDs are formatted in PAL and encoded for Region 3 unless stated otherwise on our website. You may notice that some discs have multiple zones ensuring playability in other countries, providing your DVD player and television are both PAL compatible.
• As there’s a region code applied at the authoring stage such that the final disc will play only on those players distributed in the designated world region. Please ensure your dvd player is encoded to play multi-region codes titles.
• It could be due to discs that have been handled incorrectly (ie. fingerprints or scratches on the read surface, discs forceably removed from their casing causing cracks). It is most unusual for a disc to be faulty in any way when manufactured. There are rare instances of faulty discs. It is therefore imperative that you check for any of these problems before contacting us.

Another suggestion is to play the affected disc on another brand of player.

Failing the above, please email moviexclusive.dvd@gmail.com for Returns Procedures.

5) My order has been denied, what does this mean?

In the event you received a payment denied email, this notification means that the titles you ordered happen to be out-of-stock. You will be kept inform once fresh stocks are replenished at the distributors’ end.

6) Why can't I find the title I want?

Please email moviexclusive.dvd@gmail.com if you would like to see/buy a certain DVD that you've always wanted but can't find it. We will try our very best to locate the disc for you.

7) Why is my DVD not shrinkwrapped?

Unfortunately not all distributors shrinkwrap their product, however we guarantee that all products shipped from our store is brand new.

8) What’s the meaning of your slogan “Your Movies. Our Friends”?

At moviexclusive.com eStore, we prefer to treat our customers as friends. As ironic as it sounds, instead of rushing you to make purchases on our dvds, we would like to invite you to take your time to browse our site for the movies you like, read up more on the information available (most of the time available on our parent site, moviexclusive.com) before you click on the shopping cart. If you are still unsure of the movie titles you are interested in, just drop us an email moviexclusive.dvd@gmail.com and we will get back to you shortly. That’s what friends are for!

9) Why are there stickers on my dvd packaging and casing?

We seek your understanding that the stickers are issued by our MDA (Media Development Authority) for the purpose of film classification. It’s violation of the laws not to have the stickers on the packaging and casing.

10) I still can't find an answer on your FAQ

If you can't find an answer to your question on this page or our F.A.Q., just feel free to contact our friendly staff at moviexclusive.dvd@gmail.com . Our staff will get back to you within 2 business days.